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About Qmatic

Qmatic is a leading company in optimizing customer experience in the face-to-face customer touch points and we harmonize the customer journey from online channels into the, face to face meeting by using our market leading Customer Experience Management (CEM) platform - Orchestra. From managing the customer journey to collecting customer insights from across a spectrum of customer interactions, Qmatic enables better customer experiences resulting in brand loyalty and superior customer satisfaction.

  • 60 000 systems installed globally
  • 2 billion people pass through a Qmatic system every year
  • Qmatic systems sold in more than 120 countries
  • More than 30 years in service to customer experience

Qmatic has a truly global footprint and operates in over 120 countries through own subsidiaries and partner network. The Qmatic Group has a turnover of EUR 60 million and employs some 300 people. The company’s main owners are Altor Fund II GP Limited and ICG.

Qmatic has 11 subsidiaries around the globe and over 100 partners that sell our solutions worldwide. It is estimated that more than a quarter of the world’s population pass through a Qmatic system every year.

In 1996, Qmatic received ISO 9001 certification and was awarded for quality management, including customer focus, process orientation and mutually beneficial relationships with suppliers.

ABANA is the only Premium Partner of Qmatic in Saudi Arabia

This is a testament to ABANA’s capabilities in implementing and supporting Qmatic solutions.

Enterprise Solution - Orchestra

Orchestra is the enterprise-scale CFM (Customer Flow Management) solution from Qmatic. Orchestra is a centralized CFM solution for larger clients who need whole-enterprise management. The client can see at a glance the customer situation across their whole organization. Orchestra is also the solution for clients who would like the simplicity of enterprise-wide configuration. For large-scale single sites, typically campus-style installations, Orchestra can be used to span many departments instead of many branches but the principle is the same – multiple autonomous operations working with one CFM solution.

Some of the features available in Orchestra include:

  • A product targeted at enterprise clients
  • Clients who have multiple, separate queuing situations and want to manage them centrally
  • Web based solution build on a central CFM Engine
  • No need for installation of software on local clients
  • no need to go to local branches
  • Configuration and administration is simplified done and stored at the central location

Enterprise working is much more than the linking together of discrete branches. In practice each branch needs to be set-up to provide a local solution with different numbers of positions, opening times, services on offer and equipment in use but the system needs to be centrally managed and provide centralized management information. Therefore Orchestra understands that branches will vary in detail but need to be grouped together to make configuration and interpretation of statistics as easy and logical as possible. By ensuring that elements of the CFM process that need to be standardized are standardized configuration and gathering of management data is made as easy as possible.

Orchestra consists of core software which runs on a central server or a cluster of central servers. Orchestra is accompanied by a number of sophisticated options such as Matchmaker and Digital Signage. This organization makes Orchestra highly configurable and therefore scalable and future-proof for the client.

Single Location - Solo

Qmatic Solo is stand-alone system with ticket printer. The Solo system does not require any PC to handle the queues or the hardware units. Any PC in the same network can be used to read information or change in the system settings. The solution is designed for small medium set up.

The ticket printer is integrated with the server. The server part is responsible for communication with other units in the system. It contains the system configuration that describes the way the system is supposed to work. It has the system controller that controls all units connected to the system and it has a web server. 

The system has a possibility of connecting to central reporting called management portal.

The Qmatic Solo solution is a perfect match to control the customer journey and to support staff serving customers in any environment.

With Solo, you can choose from all of our self-service kiosk options including touch screen or tactile buttons to suit your environment type and customer traffic. Based on virtual queue thinking, traditional queues become almost invisible. We have created Solo to be modular, which means that you can start with a base solution to suit your needs and pocket – and add features as your situation evolves.

An entry solution to move from real queues to virtual queues.

Ideal for branches with one or multiple service categories

Supports multiple scenarios; branches, stores, click & collect, etc.

Easy to install, stand-alone and needs no PC

Web based. Can work on a network or offline

WiFi, with Solo WiFi kit it has its own network

Apps for Android and iOS to call customers, mobile terminals

The Spotlight app to get a wireless LCD display

Supports statistics, digital signage and SMS/E-mail alerts

Supports central statistics with add-on software

Can be upgraded to work with Qmatic Enterprise software Orchestra

Proven through thousands of installations

Printer – Intro 17

The Intro 17 is a 17” LCD kiosk with a touch screen, making it possible to design very informative and attractive displays. The touchscreen is configured with buttons that represent a selection of the available services.

After selecting a service customers are automatically placed into the appropriate service queues based on predetermined priority and segmentation designations. The customer is issued a ticket with a unique alphanumeric identifier and instructions. If used with the appointment booking Calendar, the kiosk can be used for walk-ins or scheduled appointments.

A built-in web browser offers the ability to show a large variety of information on the kiosk screen. The kiosk supports multiple languages and optional equipment such as a magnetic stripe card reader. A

2D bar code reader or a web camera can be added for improved customer identification. 

Key Features:

  • Timeless classic design, manufactured in aluminum and glass
  • Linux based
  • 17-inch color LED LCD with projective
  • capacitive touch screen
  • Ethernet connection
  • Built-in web browser
  • Supports all languages
  • Two loudspeakers
  • Optional magnetic card reader for customer identification

Printer – TP Touch

The TP Touch printer comes with a 7 inch color touchscreen. In addition, it is possible for greeter or information counter personnel to issue the customer a ticket by using a workstation computer. This is particularly useful in situations where the customer does not understand which button to press.

Printed ticket information can include the ticket number, date and time of issue, estimated waiting time, average waiting time, number of customers waiting ahead of the current customer, and if desired, a customized message to convey information to the customer. Other system information is available, if necessary.

Key Features:

  • Ethernet connection
  • 7-inch color LCD touch screen
  • Built-in web browser
  • Thermal print head, no ink or toner
  • Supports all Windows fonts

Printer – TP Button

Qmatic TP Button is a network ticket printer for the solutions Orchestra, Orchestra One and Solo. The TP Button printer comes with five tactile buttons to provide a distinct feeling of having pressed a button. In addition, it is possible for greeter or information counter personnel to issue the customer a ticket by using a workstation computer.

This is particularly useful in situations where the customer does not understand which button to press.

Key Features:

  • Ethernet connection
  • Thermal print head, no ink or toner
  • 0-5 ticket buttons
  • Supports all Windows fonts
  • Tactile buttons


Post clear information throughout your environment to improve confidence for customers, patients, citizens and the employees there to serve them.

  • Animate text to highlight a particular message
  • Customize colors to highlight messages across a single display or multiple connected displays
  • Every font and language
  • High manufacturing quality for exceptional reliability
  • Integrated intelligence means that the units manage themselves, reducing communication traffic and increasing reliability
  • Lightweight and easy to mount, with a single cable for signal and power
  • Low cost of ownership
  • Text and messages are stored in the unit to free up memory space

Cinematic Media Player

Reduce actual and perceived wait times by delivering information and entertainment that engages your visitors wherever they are in your environment.

  • Communicate relevant messages on the most relevant surfaces across the customer journey by integrating with the Orchestra Customer Journey Planner
  • Enhance engagement with creative, entertaining and informative still content and HD moving images
  • Plug in any type of video feed to enhance your own content
  • Simplify the process of combining dynamic content including queue information, pop-ups and moving images
  • Store video content so it can be played anywhere, anytime without the need for a PC or live streaming

Spotlight App

Deliver integrated media, graphics and queue status information to everyone in your service environment via TV and monitor displays with a cost-effective Android based mobile media player app.

  • Can be added to an existing system or pre-installed in a new system
  • Easy to configure and maintain via Spotlight Admin, which allows you to administer numerous Spotlight applications wirelessly and simultaneously, including pushing configurations and testing the system
  • Includes network fail safe measures
  • Integrates with Orchestra to display text, images, sounds, widgets, marketing messages and CFM status information
  • Integrates with Solo to project media content
  • Secure access over public networks via SSL and additional authentication mechanisms
  • Starts automatically with each device
  • Works on any device running Android version 4.2 or later including Android media players, TVs with built-in Android and tablets
  • Works on Main Displays, Information Displays and Counter Displays