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About ABANA
- - About ABANA
  - Established in 1977, we are at the forefront of providing end-to-end solutions to organizations in Saudi Arabia.
    
    We focus on combining innovative and relevant products and software with fast and reliable into a signleoffering
    
    More than the solution, we offer satisfactory results.
Industries
- - Industries
  - We operate in 3 major market verticals: banking, telecom, and retail sector, which includes government and quasi-government institutions and health care sectors.
    
    Contact us to learn more about our complete solutions portfolio for each vertical.
- - Banking
  - Augment banking experience with various automation equipment and systems; and managed services for operational and cost efficiency.
  - Telecom
  - Wide variety of telecom services for wired and wireless technologies and telecom equipment and devices
  - Retail
  - Enhance customer service & operations with the proven solutions in the market.
Services
- - Services
  - Our core business is providing technical services in mission critical situations.
    
    Our service capabilities includes 21 service centers, 700+ field engineers, technicians & support staff, in-house help desk with toll free number, service management & resource system, in-house software development, among others.
    
    With the service capabilities, we offer responsive time-to-market and after-sales support
Products
- - Products
  - We have partnered with some of the industry’s leading manufacturer and solutions provider world-wide.
    
    Our in-house software development team is capable of integrating and customizing the products to meet customer requirements.
    
    This, together with our extensive after-sales support capabilities serve as the backbone to ensure that the products perform based on customer requirements and a responsive support to ensure that products are up and running at maximum time possible.
Software
- - Software
  - Our software solutions are customizable to meet diverse clients requirements.
    
    Our in-house software development team have a cumulative decades of experience in enhancing off-the-shelves solutions and developing new applications from scratch.
    
    We have worked with various back-end applications of the banks and other organizations.
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Fast and reliable services.

Providing responsive time-to-market and after-sales support.

ABANA’s service capabilities has been developed and being continuously developed to respond to the changing and diverse market requirements.

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E2E ATM Managed Services

Our End-to-End ATM Managed Services is focus on delivering results, not just provide products and services.

Our comprehensive solution include the following:

Project:

Project management – from initiation to sign-off
Product & Service design - Finalize product/service design and specifications
Software - Development, customization, and integration of software to clients’ backend solutions
Site preparation - Acquisition of gov’t. permit, site design, civil works, site construction, pylon & kiosks installation
Site survey - Develop survey checklist. Ensure site readiness prior to delivery & installation of equipment
Installation and Go-live - Delivery & installation of ATM and other equipment at specified site or location; making equipment go-live

Operations:

Command & Control Center - 24/7 Help Desk (on-site or at customer premises/off-site or at ABANA premises); Remote support, SLA management, trouble ticket management, single-point-of-contact (SPOC), equipped with service & resource management system, IVR system, and toll free number.
Cash Management – FLM, CIT, Cash center management, cash forecasting and reconciliation
Field Services (SLM) - Emergency response & scheduled PM, vehicle tracking, mobile-app to update trouble tickets

For More Inormation, Contact Us