Our End-to-End ATM Managed Services is focus on delivering results, not just provide products and services.
Our comprehensive solution include the following:
Project:
- Project management – from initiation to sign-off
- Product & Service design - Finalize product/service design and specifications
- Software - Development, customization, and integration of software to clients’ backend solutions
- Site preparation - Acquisition of gov’t. permit, site design, civil works, site construction, pylon & kiosks installation
- Site survey - Develop survey checklist. Ensure site readiness prior to delivery & installation of equipment
- Installation and Go-live - Delivery & installation of ATM and other equipment at specified site or location; making equipment go-live
Operations:
- Command & Control Center - 24/7 Help Desk (on-site or at customer premises/off-site or at ABANA premises); Remote support, SLA management, trouble ticket management, single-point-of-contact (SPOC), equipped with service & resource management system, IVR system, and toll free number.
- Cash Management – FLM, CIT, Cash center management, cash forecasting and reconciliation
- Field Services (SLM) - Emergency response & scheduled PM, vehicle tracking, mobile-app to update trouble tickets